RETURNS AND REFUNDS
Returns Policy
Contact us first
Please contact us before sending any goods back to ourselves. We will contact you when we have actioned your return explaining what we have done in regards to your request, be it a refund, exchange or providing replacement parts.
Returning items from a discount offer.
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Returned items that were purchased as part of a multiple item group discount and/or multiple purchase special offers may lead to the original discount being voided and thus any refund amount will be affected. For example, a purchase totalling over £100 used in conjunction with a 'Spend more than £100' offer code. If you are returning an item from this purchase which takes the resulting purchase total to below £100 you will then lose any discount applied to that order. You can of course return the whole order for a full refund.We will contact you with an update when we have actioned your return (ie. a refund, exchange or that the item is waiting for warranty inspection/repair). For refunds please allow 14 days for any refunds to show in your account.
1. Unwanted and exchange items
Goods which prove unsuitable may be returned for a refund or exchange provided we have been contacted for a return or are returned to us within 14 days from receipt date.
Return of goods.
​We are sorry but we are unable to cover or refund postage costs, these must be covered by the customer.Goods are returned unused and in as-sold condition in original packaging.Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging. Goods returned after 14 days may be accepted at our discretion but a credit note/ voucher will be given in lieu of a direct refund. This does not affect your statutory rights.Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.Postage for any exchanged goods will be met by the customer.
International Returns
Returning goods from outside the UK? If you are returning goods please note the following requirements.On form CN22/CN23 you must state RETURNED GOODS - FAILED SALE, and put ZERO as a value in the package value box. Failure to do so will result in the parcel getting delayed in customs and being returned. Please do not use FedEX or DHL as they always apply extra charges.
Overseas Exchanges
Due to overseas return postage and duty charges we are unable to process exchanges for returned items from outside the UK. Please reorder as required and return the unwanted item for a refund.
2. Incorrectly supplied goods
We will endeavour to rectify the problem as soon as possible.If you are in the UK, and need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs. If you are located overseas, please return the item using an economy service, with the package marked "ZERO VALUE FAILED SALE", and we will reimburse your reasonable shipping costs.
Please note - we must be informed of any errors within 14 days of purchase date.
3. Faulty item returns
If you have an item that you need to return to us due to a fault please contact us first as we may be able to offer advice over the telephone or via email. We will do all we can to sort the problem for you.
If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.Goods must be returned in a clean unused condition.We are sorry but we are unable to refund postage costs. We will cover the cost of postage for a replacement.
4. Our address for returns
Please return your goods with completed returns form to the following address:
Replica Metal Soldier & Models; Chu San, Highgate, Leverton, Lincolnshire, PE22 0AW